Australia Wide Seminar Series
Debt Collection Techniques Training
Professional Debt Collection & Credit Management Techniques
Seminar Fee - $395 + gst
Duration – 8hrs
Sydney 9 June 2010
Click on the link above & a fillable Adobe PDF form will download to your computer.
or Click Here to request a Registartion Form & Further information today.
Stop waiting for people to pay you! Stop paying agency fees!
Take this opportunity to learn the techniques used by professional debt collectors & use them in your business immediately!
Learn how to start collecting your money today!
Credit management and debt collection has a significant impact on the bottom line of all small, medium and large businesses.
TBST are running one-day training seminars across Australia focusing on Professional Debt Collection Techniques and Credit Management in your business.
These debt collection and credit management techniques work. They are used everyday by successful debt collection agencies and you can learn to integrate them into your business. Collect bad debts and stop the bad debt cycle.
About the course:
We recommend that all business owners and managers, accounts staff, collection and accounts receivable staff attend for a complete grounding in all aspects of debt collection, accounts receivable and credit management. The seminar is designed for all levels of credit/receivable staff and management employed in any business where invoices are issued and credit is given.
In This Seminar We Cover:
Credit Documentation
Assessing credit limits
Conducting Trade Reference Checks
Using our credit application form to achieve success
The benefits of appropriate Terms & Conditions particularly charging of interest
Debt collection fees and legal fees etc
Policies/Procedures
Educating the debtor/customer
Making the Collection call
Commencing the collection process
How to be more effective in collection activities
Rebuttal of Excuses
Building customer rapport
Staff approach and attitude
Ensuring that staff have company support in their day to day activities
Problem solving - in particular customer complaints
Locating missing persons
The ACCC and debt collection
The Privacy Act
The role of debt collection agencies plus more.
Assessing credit limits
Conducting Trade Reference Checks
Using our credit application form to achieve success
The benefits of appropriate Terms & Conditions particularly charging of interest
Debt collection fees and legal fees etc
Policies/Procedures
Educating the debtor/customer
Making the Collection call
Commencing the collection process
How to be more effective in collection activities
Rebuttal of Excuses
Building customer rapport
Staff approach and attitude
Ensuring that staff have company support in their day to day activities
Problem solving - in particular customer complaints
Locating missing persons
The ACCC and debt collection
The Privacy Act
The role of debt collection agencies plus more.
Course notes and PowerPoint slides are included on CD supplied to all participants.
What does the course include?
Debt Collection Seminar Slides
ACCC Debt Collection Guidelines - 65 pages
ACCC Debt Collections Guidelines Overview - 9 pages
ACCC Harassment Guidelines - 5 pages
ACCC/ASIC Consumer Booklet - 17 pages
National Privacy Principles Guideline - 10 pages
National Privacy Principles (NPP’s) Guidelines - 40 pages
Privacy Act Information - 11 pages
Flow Chart for Collection Process
Chances of Collection
Access Credit Debt Collection Guide - 77 pages
Sample ‘Thank You’ Letter
ACCC Debt Collection Guidelines - 65 pages
ACCC Debt Collections Guidelines Overview - 9 pages
ACCC Harassment Guidelines - 5 pages
ACCC/ASIC Consumer Booklet - 17 pages
National Privacy Principles Guideline - 10 pages
National Privacy Principles (NPP’s) Guidelines - 40 pages
Privacy Act Information - 11 pages
Flow Chart for Collection Process
Chances of Collection
Access Credit Debt Collection Guide - 77 pages
Sample ‘Thank You’ Letter
PLUS - Unlimited access to our experienced trainer by any of the participants or their principals for 30 days after each seminar to answer any credit/debt collection queries or to assist in brainstorming an appropriate outcome which may be proving difficult for the participant – preferably via email.
Location:
Sydney - 9 June 2010 - Level 10 / 10 Barrack Street, Sydney NSW
Duration:
The course is a one-day seminar. Total duration of the course is approximately 8 hours, commencing at 9am sharp. This is not a catered event. Lunch is not supplied. Tea and Coffee facilities are available.
Click on the link above & a fillable Adobe PDF form will download to your computer.
or Click Here to request a Registartion Form & Further information today.
About Your Trainer:
Our trainer has 25+ years experience in the credit control, debt recovery and security industries and has extensive work experience and training in:
Queensland Police Force – Duty in uniform area and Criminal Investigation Branch including ‘undercover’ in the Drug Squad.
Australian Narcotics Bureau [Federal] – Sydney and Adelaide – drug investigation.
Purchased Cairns Collection Services in 1980 - Worked for every finance company in Australia conducting repossession and other activities such as debt collection, private inquiry functions [skip/missing debtor location inquiries] and process serving of legal documents for all major banks and solicitors.
SGIC Insurance Debt Recovery – Third Party Property recovery and he claims – ‘it’s the hardest money he’s ever had to collect!’
Credit Union – Credit Control Manager – Staff of 20. Responsible for the collection function of the branch network, staff management, writing credit policies/procedures, reporting to board and in 1992 centralising the collection function for the 18
South Australian and Northern Territory branches to Adelaide.
Our trainer manages a number of businesses based in South Australia and he is involved in Debt Collection/Private Inquiry/Insurance Investigation, legal process service and repossession work, training and credit consulting for local and interstate clients.
He is a Nationally Qualified Workplace Assessor and Trainer conducting ‘in-house’ training for both State and Federal Departments and small to large business throughout Australia.
His training clients include, CentreLink, Courts Admin Authority, National Institute of Accountants (Australia-wide), Attorneys General, Health Insurance Commission (Medicare), Insurance companies, Water Utilities in Victoria, Victorian Government (Housing Dept), and many more.
Click on the link above & a fillable Adobe PDF form will download to your computer.
or Click Here to request a Registartion Form & Further information today.
| Send us an enquiry or comment |